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WEB-BASED PUBLIC COMPLAINT REPORTING SYSTEM

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WEB-BASED PUBLIC COMPLAINT REPORTING SYSTEM

ORDINARY APPLICATION

Published

date

Filed on 13 November 2024

Abstract

ABSTRACT A web-based public complaint reporting system 100, comprising a user interface 102 for complaint submission accessible through web-enabled devices, a central dashboard 104 for municipal authorities to manage and monitor complaints and a data analytics module 106 to provide insights for resource allocation and service improvement. <>

Patent Information

Application ID202411087431
Invention FieldCOMPUTER SCIENCE
Date of Application13/11/2024
Publication Number48/2024

Inventors

NameAddressCountryNationality
DAKSH PATIDARLOVELY PROFESSIONAL UNIVERSITY, JALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia
SHASHANK PATIDARLOVELY PROFESSIONAL UNIVERSITY, JALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia
ABHISHEK THAKURLOVELY PROFESSIONAL UNIVERSITY, JALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia
KOMATLA MANIKANTA REDDYLOVELY PROFESSIONAL UNIVERSITY, JALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia
KRISHAN BANSALLOVELY PROFESSIONAL UNIVERSITY, JALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia

Applicants

NameAddressCountryNationality
LOVELY PROFESSIONAL UNIVERSITYJALANDHAR-DELHI, G.T. ROAD, PHAGWARA, PUNJAB (INDIA) -144411IndiaIndia

Specification

Description:FIELD OF THE DISCLOSURE
[0001] This invention generally relates to web-based technologies for municipal services, and more specifically, pertains to a web-based public complaint reporting system designed to improve municipal service delivery, enhance citizen engagement, and facilitate efficient complaint resolution.
BACKGROUND

[0002] The subject matter discussed in the background section should not be assumed to be prior art merely as a result of its mention in the background section. Similarly, a problem mentioned in the background section or associated with the subject matter of the background section should not be assumed to have been previously recognized in the prior art. The subject matter in the background section merely represents different approaches, which in and of themselves may also correspond to implementations of the claimed technology.
[0003] Conventional complaint management systems often lack efficiency and transparency, leading to delays and dissatisfaction among residents. These system , Claims:WE CLAIM:
1. A web-based public complaint reporting system 100, comprising:
a user interface 102 for complaint submission accessible through web-enabled devices,
a central dashboard 104 for municipal authorities to manage and monitor complaints, and
a data analytics module 106 to provide insights for resource allocation and service improvement.

2. The system 100 as claimed in claim 1, wherein the user interface 102 provides real-time tracking of complaint status, including unique complaint IDs and periodic updates.

3. The system 100 as claimed in claim 1, wherein role-based access control is implemented to restrict data access based on user roles, including citizen users, municipal administrators, and system administrators.

4. The system 100 as claimed in claim 1, wherein the data analytics module 106 identifies high-frequency issues and generates reports for data-driven decision-making by municipal authorities.

5. The system 100 as claimed in claim 1, further comprising a notification system that alerts

Documents

NameDate
202411087431-COMPLETE SPECIFICATION [13-11-2024(online)].pdf13/11/2024
202411087431-DECLARATION OF INVENTORSHIP (FORM 5) [13-11-2024(online)].pdf13/11/2024
202411087431-DRAWINGS [13-11-2024(online)].pdf13/11/2024
202411087431-FIGURE OF ABSTRACT [13-11-2024(online)].pdf13/11/2024
202411087431-FORM 1 [13-11-2024(online)].pdf13/11/2024
202411087431-FORM-9 [13-11-2024(online)].pdf13/11/2024
202411087431-POWER OF AUTHORITY [13-11-2024(online)].pdf13/11/2024
202411087431-PROOF OF RIGHT [13-11-2024(online)].pdf13/11/2024
202411087431-REQUEST FOR EARLY PUBLICATION(FORM-9) [13-11-2024(online)].pdf13/11/2024

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