ARTIFICIAL INTELLIGENCE POWERED HEALTHCARE PLATFORM FOR REDUCING NURSE BURNOUT BY EFFICIENT REQUEST TRIAGE AND ROUTING

Abstract

Artificial intelligence powered Healthcare Platform for Reducing Nurse Burnout by Efficient Request Triage and Routing This invention describes an AI-driven healthcare platform designed to automate the handling of patient requests, reducing nurse workload by at least 50%. The system captures patient voice inputs through AI-enabled smart speakers, processes them using natural language processing (NLP), and intelligently routes requests to the appropriate personnel. The platform's triage engine prioritizes requests based on urgency, directing medical-related tasks to healthcare providers and non-medical tasks to support staff. Real-time dashboards display patient requests for efficient monitoring, while a cloudbased infrastructure ensures scalability, data security, and compliance with healthcare privacy regulations. By streamlining request handling and minimizing unnecessary trips to patient rooms, the system significantly reduces healthcare provider stress and improves operational efficiency, resulting in enhanced patient care and a reduction in provider burnout. The platform integrates seamlessly with existing hospital management systems, offering flexible customization and data-driven insights for healthcare administrators.

Specification

I/WE CLAIM
1. An AI-driven healthcare platform for reducing healthcare provider workload by
automating patient request triage and routing, the platform comprising:
a plurality of AI-enabled smart speakers positioned in patient rooms, said
smart speakers configured to capture patient voice inputs and transmit said inputs to a
cloud-based AI bot for processing;
a cloud-based AI bot utilizing Natural Language Processing (NLP) algorithms
to interpret the patient's voice input, said AI bot categorizing the input into predefined
task types;
a triage engine operatively connected to the AI bot, said triage engine
configured to prioritize patient requests based on urgency and type, wherein the triage
engine routes medical-related requests to healthcare providers and non-medical
requests to support personnel, thereby reducing unnecessary involvement of
healthcare providers in non-essential tasks;
at least one smart dashboard located within a healthcare facility, said
dashboard configured to display real-time patient requests, including the type of
request, urgency, and patient room number, wherein said smart dashboard provides
healthcare personnel with continuous visibility of patient needs;
a cloud infrastructure hosting said AI bot, triage engine, and supporting
server-side code, ensuring scalability, real-time processing, and secure data
management of patient requests;
whereby the platform reduces the number of physical trips made by healthcare
providers to patient rooms by at least 50%, thereby alleviating healthcare provider
stress and burnout.
2. The AI-driven healthcare platform of claim 1, wherein the smart speakers are selected
from commercially available smart devices, including Google Home or Amazon
Alexa, each smart speaker being configured to operate with specific room information
to ensure accurate request localization.
3. The AI-driven healthcare platform of claim 1, wherein the AI bot further includes
machine learning algorithms ca

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